Technical Support

  • End Of Year - What should I do with my child's device?  Students should keep their current device over the Summer.  (Do not bring the device back at the end of the 2019-2020 school year)

    EOY Device Plan

    The District 47 Tech Solutions Team is available to provide technical support and answer questions regarding Chromebook repair or device login related questions. See below for contact information:

    Email: techsupport@d47.org

    Phone: 815-788-5060 

    Live Chat: See red mail icon on the right side here or on the Technology Services webpage.  Live chat hours are M-F 7:30 am - 4 pm.

     

    Internet Access / Devices 

    District 47 is working to provide internet access and devices to families in need. Click the link for low-cost internet options from service providers.  Email techsupport@d47.org if you have any questions.

  • Common Chromebook Troubleshooting Tips

    1) A soft reset can help resolve problems with the sound not working, the device is frozen, or flickering screen.  A soft reset can be done by pressing the "Refresh and Power" at the same time as seen here:

    Soft Reset

    2) Wiping your Chromebook is a technique that is used to take the Chromebook back to "factory defaults".  If your microphone or webcam is not working or your Chromebook feels sluggish, you can try wiping your Chromebook by following these steps here in this short video. Upon completion, the device will automatically enrolled to District 47.  This may take a few minutes.  After it completes, login as normal and check if the issue is resolved.

     

    3) If these steps doesn't resolve the problem, please start a live chat and we'll be happy to help.

  • "D47 FREE" Wifi is Available

    For the duration of the remote learning, we have extended our building wireless to reach into the parking lots at all school buildings.  This will open up the ability to drive-up and access the Internet and remain in the car.  View the maps below to find the best hot spots at each school building.

     

    (Please scroll down if you do not see a school building)