Technical Support

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    Online Support:

    Email: techsupport@d47.org

    Phone: 815-788-5060 

     

    Live Chat: DUE TO HIGHER THAN NORMAL TICKET VOLUME, WE WILL NOT BE UTILIZING CHAT UNTIL FURTHER NOTICE.  PLEASE USE THE EMAIL ABOVE AND WE WILL RESPOND AS QUICKLY AS POSSIBLE.

     

    Internet Access / Devices 

    District 47 is working to provide internet access and devices to families in need. Click the link for low-cost internet options from service providers.  Email techsupport@d47.org if you have any questions.

     

    Parent Resources

    To support our families with remote learning at home, our tech solutions team has created a series of videos for parents as well as access to GoGuardian, an internet filtering tool that allows parents to monitor their children's online activity. 

     

    Parent Resource Videos/Tutorials

    GoGuardian for Parents 

    Quick Fix Cheat Sheet

     

    Common Chromebook Troubleshooting Tips

    1) A soft reset can help resolve problems with the sound not working, the device is frozen, or flickering screen.  A soft reset can be done by pressing the "Refresh and Power" at the same time as seen here:

    Soft Reset

    2) Wiping your Chromebook is a technique that is used to take the Chromebook back to "factory defaults".  If your microphone or webcam is not working or your Chromebook feels sluggish, you can try wiping your Chromebook by following these steps here in this short video. Upon completion, the device will automatically enrolled to District 47.  This may take a few minutes.  After it completes, login as normal and check if the issue is resolved.

     

    3) If these steps doesn't resolve the problem, please email us and we'll be happy to help.